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FAQs

Preliminaries

What exactly is Online Printing System?

Online Printing System is a prepress process that bridges the gap between online digital content and commercial print production. The process allows a print house, a client or a graphic designer to create, edit, and approve computer-based online templates during the prepress phase. This process increasingly calls for a Portable Document Format (PDF) workflow environment with output provided by digital printing.

Products

Can I collect my orders personally from your office?

Yes.Your order(s) can be collected from our office. However, it will not be entitled for any discounts.

What options are availalbe for product design?

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

What is paper stock and card stock?

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/mor simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Explain the difference between glossy and matt paper stock.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

Printing

What color formats are supported by your site?

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

What is the resolution of output file?

300 dpi (dots per inch) is the resolution of the output PDF file.

What printing method do you use?

We use offset printing, which provides the highest quality of print material for both text and images.

Shipment

How long does it take for delivery?

The completion time of your order consists of production and delivery time.

The valid production time can be found on each product calculation page.

Which areas do your delivery service cover?

Our appointed courier service provider delivers to all states in Malaysia. However, some areas require longer delivery time due to inconsistent demand and the geographical situation.

The shipping address must be provided when submitting the order.